Prove Value Before You Commit

The pilot program includes full access to the CustomerNexus platform with all three core capabilities: Customer Opportunity Intelligence, Customer Engagement Automation, and Customer Compliance Protection.

You'll receive dedicated onboarding support, weekly optimization sessions with our customer success team, technical integration assistance, and direct access to our product team for feature requests and feedback.

The pilot is structured in three 30-day phases: Foundation (setup and integration), Optimization (workflow refinement), and Impact (results measurement and scaling preparation).

If the agreed-upon KPIs are not achieved by day 90, you receive a full refund of your SAR 15,000 investment—no questions asked, no complicated paperwork.

We define success criteria jointly at the pilot start based on your specific business objectives. Common KPIs include: number of opportunities discovered, customer interactions automated, compliance risks identified, or revenue impact generated.

We conduct checkpoint reviews at days 30, 60, and 90 to track progress. If we're not on track to meet the KPIs, we'll implement mitigation strategies or initiate the refund process—your choice.

We're limiting the pilot to 3 participants (1 Healthcare, 1 Finance, 1 Government) to ensure we can provide the highest level of personalized support and attention to each organization.

This approach allows us to deeply understand sector-specific challenges, build tailored workflows, and create compelling case studies that demonstrate CustomerNexus value in real Saudi business environments.

Pilot participants also help shape our product roadmap—your feedback directly influences which features we build first for the Saudi market.

CustomerNexus is designed for rapid deployment. Most organizations complete basic integration within 5-7 business days. We provide pre-built connectors for common Saudi systems (Odoo, SAP, Microsoft Dynamics, Salesforce) and REST APIs for custom integrations.

Our technical team handles the heavy lifting during the Foundation phase (days 1-30). You'll need to provide: database access credentials, API keys for existing systems, and 2-3 hours per week from your IT team for coordination.

No coding required on your end—we handle all custom workflow development, data mapping, and system configuration.

All data is stored in Saudi Arabia (Riyadh data center) and never leaves the Kingdom. We're PDPL-compliant, ISO 27001 certified, and NCA-approved for government deployments.

Data encryption: AES-256 at rest, TLS 1.3 in transit. Access controls: role-based permissions, multi-factor authentication, audit logging for all data access. We conduct quarterly security audits and penetration testing.

For healthcare pilots: HIPAA-equivalent controls. For finance pilots: SAMA cybersecurity framework compliance. For government pilots: NCA ECC-1 compliance.

You own your data—always. If you choose not to continue after the pilot, we provide a complete data export in standard formats (CSV, JSON, Excel) within 5 business days.

We then permanently delete all your data from our systems within 30 days, with written confirmation of deletion provided. No data retention, no hidden copies, no exceptions.

During the pilot, you can request data exports at any time to verify data integrity and completeness.

Standard pricing starts at SAR 150,000 per quarter (SAR 600,000 annually). However, pilot participants receive preferential pricing:

• Your SAR 15,000 pilot investment is credited to Year 1 contract
• 20% discount on Year 1 pricing (SAR 480,000 instead of SAR 600,000)
• Additional 10% discount for reference customers (case study participation)
• Net Year 1 cost: SAR 405,000-468,000 depending on reference participation

Pricing locks in for 3 years—when we raise prices, you keep your original rate.

No hidden costs. The SAR 15,000 pilot fee includes everything: platform access, onboarding, training, weekly support sessions, technical integration, and unlimited users.

The only potential additional cost is if you require custom API development for legacy systems not supported by our standard connectors. We'll identify this during the discovery call and provide a fixed-price quote upfront—no surprises.

Standard integrations (Odoo, SAP, Dynamics, Salesforce, WhatsApp, email, SMS) are included at no extra charge.

Pilot participants receive VIP-level support:

• Dedicated Customer Success Manager: Your single point of contact throughout the pilot
• Weekly Optimization Sessions: 1-hour calls to review progress, refine workflows, and address challenges
• Priority Technical Support: 4-hour response time for technical issues (vs. 24 hours for standard customers)
• Direct Product Team Access: Monthly calls with our founders and product team
• On-site Visits: Up to 2 on-site visits in Riyadh/Jeddah for training and optimization (if needed)

Support is available in Arabic and English, 9 AM - 6 PM Saudi time, Sunday-Thursday.

Success criteria are defined jointly at pilot start based on your priorities. Common KPIs by sector:

Healthcare:

• 30-50 SFDA regulatory opportunities identified
• 500-1,000 patient engagement interactions automated
• 10-20% improvement in patient satisfaction scores

Finance:

• 20-40 SAMA compliance opportunities discovered
• 1,000-2,000 customer interactions handled by AI
• 10-20% conversion rate improvement on engagement campaigns

Government:

• 40-60 Etimad procurement opportunities identified
• 2,000-5,000 citizen inquiries automated
• 30-50% reduction in manual compliance checks

We track these metrics weekly and adjust strategies if we're not on pace to meet targets.

We understand business priorities shift. If you need to pause the pilot (e.g., due to organizational changes, budget freezes, or resource constraints), we can pause for up to 30 days without penalty.

If you need more time to achieve the agreed KPIs due to factors outside your control (e.g., delayed system access, regulatory changes), we can extend the pilot by up to 30 days at no additional cost.

Our goal is your success—we're flexible and will work with you to find solutions that make sense for your organization.

The process is straightforward:

1. Submit Application: Complete the online form (10-15 minutes)
2. Initial Review: We review within 2 business days and provide status update
3. Discovery Call: 60-minute call to discuss your goals, challenges, and success criteria
4. Approval Decision: We notify you within 3 business days of the discovery call
5. Pilot Kickoff: Sign agreement, complete payment, and begin onboarding within 1 week

Total time from application to pilot start: typically 10-14 business days.

We're looking for organizations that:

• Have executive sponsorship: VP-level or higher champion committed to pilot success
• Face clear business challenges: Specific pain points CustomerNexus can address
• Can dedicate resources: 5-10 hours per week from key stakeholders during pilot
• Are open to collaboration: Willing to provide feedback and participate in case study (if successful)
• Operate in Saudi Arabia: Primary operations and data within the Kingdom

We prioritize organizations that can become strong reference customers and help us build compelling success stories for the Saudi market.