6-Month Go-to-Market Strategy

CustomerNexus Pilot Roadmap

From pilot launch to market leadership: A strategic journey to prove measurable value in 90 days and establish CustomerNexus as the trusted AI partner for Saudi enterprises.

Why Pilot-First?

Saudi enterprises are tired of AI promises. They need proof. CustomerNexus competes on outcomes, not features—delivering measurable ROI in 90 days or providing a full refund.

Risk-Free Validation

100% money-back guarantee if success criteria aren't achieved. We shift all risk to ourselves, proving confidence in our capabilities.

Rapid Proof

Generate compelling case studies in 90 days, not 12 months. Demonstrate measurable ROI in real Saudi business environments.

Deep Expertise

Build sector-specific knowledge through intimate engagement with leading Healthcare, Finance, and Government organizations.

Three Sectors, Three Success Stories

Each pilot targets a strategic sector with tailored success criteria and expected outcomes.

Healthcare

Opportunities Discovered

30-50 SFDA opportunities

Interactions Automated

500-1,000 patient interactions

Expected ROI

53x-187x (SAR 800K-2.8M)

Finance

Opportunities Discovered

20-40 SAMA opportunities

Interactions Automated

1,000-2,000 customer interactions

Expected ROI

113x-500x (SAR 1.7M-7.5M)

Government

Opportunities Discovered

40-60 Etimad opportunities

Interactions Automated

2,000-5,000 citizen interactions

Expected ROI

53x-187x (SAR 800K-2.8M)

6-Month Journey to Market Leadership

A phased approach from pilot launch to market dominance, with clear milestones and success metrics at each stage.

Month 1January 2026
Pilot Launch & Foundation

Key Milestones

  • 3 pilot participants selected across Healthcare, Finance, Government
  • Technical integration completed (5-7 business days)
  • Baseline metrics established
  • First weekly optimization sessions conducted

Success Metrics

participants3
integration Days5-7
adoption80%
Month 2February 2026
Optimization & Early Wins

Key Milestones

  • Workflow refinement based on usage data
  • Early wins documented and communicated
  • Day 30 checkpoint reviews completed
  • Additional use cases identified and deployed

Success Metrics

healthcare Opps10-15
finance Opps5-10
gov Opps10-15
Month 3March 2026
Impact Measurement

Key Milestones

  • Results acceleration and quantification
  • Day 60 checkpoint reviews
  • Case study documentation initiated
  • ROI calculations completed and validated

Success Metrics

healthcare Opps30-40
finance Opps15-30
gov Opps30-45
Month 4April 2026
Success Validation

Key Milestones

  • Day 90 success validation completed
  • Annual contracts signed with successful pilots
  • Expansion plans developed
  • Case studies finalized for publication

Success Metrics

success Rate100%
roi53x-500x
nps9+
Month 5May 2026
Market Expansion

Key Milestones

  • 3 case studies published and promoted
  • Sales pipeline development (SAR 10-15M)
  • Second pilot cohort recruitment
  • Industry speaking engagements secured

Success Metrics

case Study Views5,000+
inbound Leads20-30
pipeline ValueSAR 10-15M
Month 6June 2026
Market Leadership

Key Milestones

  • Thought leadership established
  • Strategic partnerships initiated (STC, Elm, SDAIA)
  • Team scaling underway
  • ARR target achieved (SAR 2-3M)

Success Metrics

new Customers3-5
arrSAR 2-3M
team Growth5-7

Risk Mitigation Strategies

Every risk is identified and addressed with concrete mitigation strategies to ensure pilot success.

Pilot Failure

Rigorous selection, conservative targets, weekly checkpoints

Integration Complexity

Pre-built connectors, technical discovery, fallback workflows

Resource Constraints

Dedicated CSMs, clear escalation paths, surge capacity

Market Timing

Parallel sales development, aggressive promotion, partnerships

Resource Requirements & ROI

Strategic investment in pilot program delivers rapid market validation and sustainable growth.

Investment

Total 6-Month Budget

SAR 1.5-2.0M

Personnel CostsSAR 800K-1.0M
Technology InfrastructureSAR 200K-300K
Marketing & EventsSAR 300K-400K
Travel & OperationsSAR 200K-300K
Expected Returns

Month 6 ARR Target

SAR 2-3M

Pilot Participants3 annual contracts
Early Sales3-5 new customers
Sales PipelineSAR 10-15M
Breakeven TimelineMonth 6

Ready to Be Part of Our Success Story?

Join the pilot program and help shape the future of AI-powered customer experience in Saudi Arabia. Limited to 3 participants—one per sector.

SLM